We strive to consistently achieve our high standard of service and invite staff and guests to give us feedback on how we are performing:

• Every guest receives a warm greeting.
• Every appointment begins with a consultation. This is true whether the guest is new or returning, because self-image is a dynamic and evolving process.
• Every service includes a relaxing shampoo and conditioning, and the offer of a beverage.
• During the service, we allow the guest to guide the conversation and we regularly check in to ensure their comfort and answer questions.
• Each appointment concludes with styling tips and product recommendations suited to the guest’s hair type, style preferences, and other needs.
• On leaving, every guest is offered to pre-book their next appointment and is invited to contact us between appointments if concerns or questions arise.
• Every guest steps back into the street feeling ready for the next phase of their day, refreshed and renewed.